Resending Confirmations

Summary

If a confirmation is not sent successfully, Conferma Pay will issue an email to a preassigned email address to notify the relevant user of the failure. You can reconfigure the recipient of these communications if they continue to fail, or if contact details have changed.

How to Resend Confirmations

There are two routes to the Resend Confirmations - Message History page:

• If you already have the Conferma Booking ID use Route 1.

• If you need to find the Conferma Booking ID use Route 2.

Route 1:

1. To resend a confirmation, click Tools in the top right-hand side of the screen and click Resend Confirmations.

   

   This will open the Resend Confirmations - Message History page within the Agency Admin tool.

2. Enter the Conferma Booking ID.

   

Route 2:

1. Click View Bookings when on the home page of Hotel Booker.

   

2. Enter the Booking Reference and click Search to open your booking.

   If you do not have the Booking Reference choose the booking from the list of Open Bookings.

   

3. Once you have opened the booking you can scroll down the page and click Resend Confirmation in the Booking Actions sections.

   

Resending Confirmation - Message History

1. After using either route, you will be directed to the Resend Confirmation – Message History page with a list of results.

   You will see a set of results with the current bookings along with the status of both email confirmation and fax confirmation.

   

2. If you have a new email or fax number these can be entered here. Once done, click Send.

   If you cannot see the booking you need, there is also an option to generate a new confirmation via the yellow banner. If selected the user will now be shown the Generate New Booking Confirmation page.

   

3. Enter or amend the relevant information and click Send Confirmation(s).