Offline Bookings can be amended after being confirmed.
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Select the relevant booking and click Amend Room.
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The Cancellation Policy will always be shown, click Continue.
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Update the Arrival Date, length of the stay, Traveller Details or Custom Data Fields, and click Update.
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A yellow banner will be shown with the hotel telephone number, allowing the amendment to be verified with the hotel.
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Once the amendment has been verified with the hotel, select the correct rate. The original rate will be displayed at the top of the list.
Alternatively, click Add new rate to add a new rate.
Note
Please note that no confirmations are sent for these amendments. However, confirmations may be re-sent by Conferma Pay.
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The Hotel Contact should be entered into the Hotel Amendment Reference field.
The new total of the booking is displayed at the bottom of the page.
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Click Finish.
Note
Conferma Pay will amend the details in the passive PNR and send an amendment email and fax.