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Log In - First Time

Lisa Cook
Updated

Once an Admin creates a new user in Administration a welcome email will be sent to the new user containing a link to create their account security details.

Visit the URL:https://login.conferma.com/default?pkn=snap

If your Administrator has given you access to snap on the same login as your Conferma Online account, the same password will be valid for both applications.

Note

Conferma Online is available to view in in Chinese (Taiwan), Chinese (Hong Kong), French Canadian, English (UK), English (US), French, Portuguese, Spanish and Japanese. To select your preferred language, click the language dropdown below the sign in block.

Language selection is also available after log in, in the footer of the page.

  1. Click the link in the welcome email.

    SetupSNAP_Log_In_Conferma_1.png

  2. Create your password.

    snap_Log_In_Conferma_2.png

  3. If applicable, create your memorable word. If MFA has been enabled by your issuer, skip this step.

  4. Create you security question and answer.

    snap_Log_In_Conferma_4.png

  5. If applicable, set up your authenticator method by following the on screen prompts. Once complete, enter your authenticator code.

    snap_Log_In_Conferma_5.png

If the password you choose does not meet the minimum criteria, you will see a warning message and the password will not be accepted. You will need to re-enter a password that meets the criteria. If the password meets the minimum criteria, you will be directed to complete the usual log in procedure using your new password.

Password Complexity Requirements

Passwords must conform to the minimum password complexity requirements.

The password requirements are as follows:

  • Must be at least eight characters in length

  • Must contain at least one upper case letter

  • Must contain at least one lower case letter

  • Must contain at least one number

  • Must contain at least one special character (!"£$%)

  • Must not be the same as any of your last 12 passwords

  • Must not contain the answer to your security question

Memorable Word Security

Memorable words cannot include more than two consecutive characters.

The complete memorable word complexity policy is:

  • The memorable word must be at least eight characters long.

  • The memorable word must not include more than two consecutive characters.

Note

This change is only applicable for any new memorable words created. Existing memorable words are not affected and these complexity requirements will only apply if you change your existing memorable word.

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