Conferma Online v3.26 introduces a Contact support option. We have made improvements to Cybersource instant supplier payments by adding the ability for buyers and suppliers to amend supplier details. We have added a Zero Authorisation verification to confirm that supplier details are correct before the first transaction is created. We have made updates to the Chinese (Taiwan) and Chinese (Hong Kong) language packs.
Corporate users that are using a Card Pool group that is linked to Mastercard now have access to the Contact support section.
From Contact support, users can select from a list of issuer users that are assigned to various regions. Users can see the contact number and email address for each issuer user.
This allows issuers to provide their customers with first-line support to resolve problems early, without the need to raise a support ticket. If a problem cannot be resolved by the issuer, it can be escalated to Conferma support.
We have added enhanced management of supplier details to improve the user experience. Buyers and suppliers can amend supplier details both during and after the the initial setup. This is available for all payment methods.
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Search for and select a supplier. The supplier that you want to edit can be approved and live, or pending approval.
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From the top right-hand corner, click Edit.
The following details can be edited:
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Supplier name
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Supplier identifier
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Email address
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Contact information
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Once you have made the required changes, click Save. If the supplier requires approval, the status will change to 'pending approval' and the approver will be notified.
We have added a Zero Authorisation verification via the Cybersource API to verify the supplier before a payment is sent. This is triggered on creation of a new supplier or when a supplier has been amended. No monetary charge is made to verify the account details.
The buyer receives an email notification if the verification succeeds or fails. If the verification is successful, the supplier will be ready to receive payments. If the verification fails, payments cannot be initiated until the details have been amended and verification has been successful.
The notifications are as follows:
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Buyer provisioned (Failed) - Sent to the Buyer
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Supplier provisioned (Failed) - Sent to the Buyer
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Supplier provisioned (Failed) - Sent to the Supplier
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Supplier setup completed (Success) - Sent to the Buyer